Assistant Director of Administrative Services (Transportation Services) @ UW-Madison – Madison, WI

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Job Summary:

About the Assistant Director of Administrative Services position:

The Assistant Director of Administrative Services position is a part of our Transportation Services Department within the Division of Facilities Planning and Management (FP&M).  We serve a variety of customers with a diverse range of parking and transportation needs. Transportation Services is responsible for the coordination and administration of all transportation-related services for the UW campus community.

The Assistant Director of Administrative Services position is responsible for optimizing the use of campus parking and transportation resources while supporting a diverse customer base that includes faculty, staff, students, patients, and visitors. This role provides leadership for core administrative and customer-facing functions that support a customer-focused, data-driven, and fiscally responsible parking and transportation system.

Primary duties include:

• Providing strategic and operational recommendations, informed by revenue modeling, occupancy analysis, and optimization of limited parking resources
• Developing and advancing policy recommendations that guide campus parking and transportation systems
• Serving as a primary liaison with key campus and community partners, including UW Athletics, the Chancellor’s Office, and the Wisconsin Foundation and Alumni Association
• Collaborating across campus to balance competing stakeholder priorities and support coordinated, effective parking operations
• Directing the permit allocation process that determines parking availability for permit holders, visitors, and event attendees
• Leading the daily functions of the Business & Finance, Customer Service, Marketing & Communications, Special Events, and Appeals areas, with responsibility for service delivery, process improvement, and operational consistency across these functions
• Direct supervisory responsibility for 5 managers and administrative specialists, with teams including 25 full-time staff and up to 40 temporary and student employees

This position serves as a peer to the Assistant Director of Parking Operations and the Assistant Director of Parking Technology within Transportation Services.

Ongoing/Renewable

Full-Time: 100% FTE

Hours generally scheduled onsite Monday through Friday (8:00am-4:30pm). This position includes on‑call responsibilities with occasional nights, weekends and holidays.

UW Transportation Services is also recruiting for the Assistant Director of Parking Operations role. Candidates are encouraged to review both opportunities and apply for the position(s) that best aligns with their experience, interests, and skill set.

Key Job Responsibilities:

• Recommends parking initiatives and/or policy and procedural changes to better meet campus needs and the needs of campus customers

• Establishes effective and timely communications with other departments and student groups to facilitate close coordination between campus access programs and campus construction and maintenance activities

• Manages the budget of various units to ensure long-term solvency and the ability to meet fiscal commitments to funded parking improvements

• Develops and communicates a strategic vision and policy direction that is consistent with overall campus direction

• Communicates policy and procedural changes to faculty, staff, and student groups, campus customers, and departmental stakeholders

• Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees

• Leads the coordination and integration of various parking operations into overall campus plans and directions. Ensures consistency with applicable statutes and laws, Board of Regent’s directions, and university strategies

Department:

Division of Facilities Planning & Management (FP&M), Transportation Services

About the Division of Facilities Planning & Management (FP&M): 

The Division of Facilities Planning & Management (FP&M) is a full-spectrum service organization that builds, maintains, and operates the physical environment of UW-Madison in the university’s education, research, and outreach activities. We are responsible for everything from the building projects that change the face of campus to the flowers that beautify the grounds.

Find out more about our Division: https://inside.fpm.wisc.edu/about-fpm/

Compensation:

$110,000 annual minimum

The minimum rate for this position is $110,000 but it is negotiable based on experience and qualifications.

This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund.

For a summary of benefits, please see link for more information for Academic Staff via Benefits Summary

Required Qualifications:

• At least three years of demonstrated experience supervising and developing staff, including hiring, onboarding, coaching, performance management, and fostering a collaborative team culture
• At least three years of professional experience leading administrative, operational, financial, transportation, or customer-focused programs of comparable scope and complexity
• Experience managing budgets and financial operations, including revenue forecasting, financial analysis, and data-informed decision-making
• Driver’s License – Valid and Meets UW Risk Management Standards

Preferred Qualifications:

• Parking, Transportation & Mobility Professional (PTMP) certification
• Transportation Demand Management – Certified Profession (TDM-CP)
• Experience using data (e.g., utilization, revenue, service metrics) to inform operational planning, resource optimization, or policy development.
• Experience collaborating with diverse stakeholders and balancing competing priorities in a complex organizational environment.
• Experience managing parking/transportation programs in a higher education or medical campus environment
• Project management experience

Education:

• Bachelor’s degree; in business, public administration or related field; preferred