Commuter Solutions Coordinator Position

Applications Close: 11/17/19 11:55PM

Position Summary

The University of Wisconsin-Madison is hiring for the position of Commuter Solutions Coordinator. This position provides research, analysis, planning, development, implementation, administration and continuous improvement of Commuter Solutions programs for University of Wisconsin-Madison with the goal of reducing the number of people driving alone to campus. Tasks include day-to-day operations and customer service for Commuter Solutions programs such as flex parking, campus bus service, employee bus pass, emergency ride home program, car-pooling, van-pooling, and park and ride.
Commuter Solutions Programs support the University’s high quality learning environment. The goals of the programs include reducing the number of employees driving alone to campus, reducing traffic congestion, and improving the quality of the campus environment. To achieve these goals the Commuter Solutions team identifies long-term strategies, develops and implements incentives, and promotes commuting alternatives to driving alone to campus. This position is a key member of the Commuter Solutions team within Transportation Services.

The University of Wisconsin-Madison, Transportation Services, is committed to the highest standard of customer service. Transportation Services employees must demonstrate exemplary behaviors when working with others because they are representatives of a preeminent university.

Position Duties

Principal duties:

Goals and Worker Activities
A. 40% Transportation Planning and Technical Analysis
1. Assist the Commuter Solutions Manager with research of transportation programs.
2. Provide the technical analysis necessary to support departmental planning.
3. Provide the technical analysis necessary to support departmental budgets.
4. Assist in the development of strategic plans that respond to campus transportation issues.
5. Research cutting-edge technologies that support the University’s strategic plans.
6. Develop cutting-edge programs that support the University’s strategic plans.

B. 20% Project Leader for Flex Parking Program
1. Serve as the primary technical resource for the Flex Parking Program.
2. Develop policies for the Flex Parking Program.
3. Develop procedures for the Flex Parking Program.
4. Assist customer service staff with the Flex Parking Program.
5. Assist in the improvement of the Flex Parking Program.
6. Respond to questions or concerns regarding the Flex Parking Program.

C. 20% Manage and Promote Existing Commuter Solutions Programs
1. Coordinate the University’s participation in regional ride-share information programs.
2. Assist in the administration of the employee bus pass program.
3. Assist in the administration of the campus bus program.
4. Assist in the administration of the park-and-ride program.
5. Assist in the administration of the carpool program
6. Serve as back-up coordinator for SAFE Nighttime Services program
7. Serve as back-up coordinator for Bicycle/Pedestrian programs
8. Assist customers with Commuter Solutions programs.
9. Develop education programs that are part of the Commuter Solutions outreach and education activities.
10. Assist with annual projects, promotions and events.
11. Assist with other Commuter Solutions programs as assigned

D. 15% Implementation of New Commuter Solutions Program Initiatives
1. Research innovative Commuter Solutions strategies.
2. Develop Commuter Solutions project implementation plans.
3. Manage Commuter Solutions plans through to completion.
4. Identify alternative Commuter Solutions funding sources.
5. Prepare Commuter Solutions grant applications.
6. Coordinate with other sections in the department.
7. Coordinate with other stakeholders and university partners to ensure smooth implementation of programs.

E. 5% Other Transportation Services Related Duties
1. Perform analyses of initiatives.
2. Other tasks and/or responsibilities as assigned.

Degree Area:

Bachelor’s Degree required.
Master’s Degree in planning, civil engineering, geography, or related field preferred.


Minimum Work Experience:

Master’s Degree or minimum 3 years work experience in planning, analysis, program management, or related field.

Additional Information:

* Working understanding of parking and transportation issues, including transit and other alternatives to single occupancy vehicles.
* Working understanding of methods of public information and education to impact effective behavioral changes.
* Ability to develop forecasts, projections, and impact analysis.
* Ability to prepare clear, concise and complete reports and supporting documentation.
* Ability to make clear presentations to groups.
* Ability to exercise good time management.
* Ability to work effectively independently as well as in teams.
* Ability to maintain a professional and positive relationship with co-workers, university and non-university partners and stakeholders.
* Ability (preferred but not required) to use computer applications for graphics/layout (i.e. Illustrator/InDesign) and mapping (i.e. AutoCAD-LT).
* Ability to perform some minor occasional physical labor such as setting up booths and informational tables or assisting with moving bike racks.
* Ability to work outdoors occasionally.
* Ability to work limited occasional hours outside the normal schedule.



Minimum $45,000 ANNUAL (12 months)
Depending on Qualifications

Application Info:

To be considered, applications must be submitted online. To apply for this position you will need to upload a resume and cover letter. We will also require contact information for three professional references, one of which must be your current supervisor. We will not contact your current supervisor without advance notice.

A criminal background check will be conducted on all finalists.

In the event you are required to work in or around animal facilities, you will be enrolled in the appropriate medical surveillance program.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.


Lisa Raetzman

Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )